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Frequently Asked Questions

Are any drivers excluded?

Learner Drivers
Drivers using the vehicle for carrying of passengers for hire or reward

Using the vehicle for towing of any kind
Driving with the following occupation Foreign Armed Forces, Entertainers, Sports professionals

How do I know if I qualify for the Insurance Criteria?

All drivers must be aged between 25 and 65 years of age with 2 years full driving experience. (Depending upon the vehicle grouping) Mpv's, Executive & Prestige vehicles are a minimum of 30 years of age and up to 65 years of age with a minimum of 5 years driving experience.
All drivers must have held a full UK, European, or International Driving Licence for at least 2 years.
There should be no more than 6 valid points on your Driving Licence, whilst we are able to hire to customers with some Driving Licence endorsements on their Licence; there are certain endorsements, which due to insurance restrictions will restrict our ability to supply a vehicle and this will result in your excess and deposit being increased.
We can supply to customers who have up to 3 penalty points for speeding and we can also accommodate some road traffic offences.

Can I return my vehicle early?

You can return your rental vehicle at any point throughout the rental period, however Elliotts Car and Van Hire do NOT offer any refund on unused rental days.
Elliotts Car and Van Hire advise all customers to book for the shortest period possible and then extend if required to avoid any disappointment.

If I book a vehicle am I guaranteed to receive the one I requested?

Elliotts Car and Van Hire will do everything possible to supply a vehicle requested by the customer on every occasion, however vehicles are categorised by groups and if the exact vehicle is not available we supply similar alternative vehicle within the same group, or upgrade you for no extra charge.
Elliotts Car and Van Hire will try and contact any customer at the earliest possible chance to notify of this.

What to do if you lose your keys?

Keys are chip coded and are costly & timely items to replace. If lost, you will be obliged to pay for a replacement, plus any associated transport costs in connection with the new key.
Most importantly, you may be affected while you wait for the new key to be prepared and delivered. Please take good care of the Key.

What if I get any parking fines etc?

Elliotts Car and Van Hire have the right to recover all costs from the method of payment you used when collecting the vehicle if we incur penalties for parking illegally, speeding, congestion zone charges etc, and there will also be an administration fee applicable on all occasions.

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